AION Auto UK strengthens customer support with dedicated UK parts operation

AION Auto UK, a joint venture between GAC and Jameel Motors, has appointed DHL Supply Chain to manage its aftermarket parts logistics, supporting the brand’s commitment to delivering a reliable and seamless ownership experience across the United Kingdom.

The dedicated UK operation launches with more than 1,250 genuine AION V part lines available from day one. DHL will manage parts storage, inventory control, order fulfilment and distribution through its nationwide logistics network, enabling next-day delivery to AION retailers, repairers and accredited workshops across the country.

A fully digitised ordering system will provide service partners with rapid access to required components, helping to minimise vehicle downtime and keep customers moving. The operation was established and stocked before the first AION V vehicles were delivered to UK customers, reflecting the brand’s long-term investment in aftersales support.

The partnership also supports the AION Great 8 Promise, an industry-leading ownership package providing eight years of support across the vehicle’s warranty, servicing, roadside assistance and MOT.

“We know that a common concern for drivers considering a new brand is whether spare parts are readily available should the worst happen. Even before we sold our first car, we partnered with DHL to establish and stock a dedicated UK parts warehouse so we can respond immediately when a workshop needs us to ship parts,” said Ben Hurford, Aftersales Director at AION Auto UK.

AION Auto UK’s retailer network is expected to reach approximately 25 locations by the end of 2026, with ambitions to expand to around 100 locations by 2030. The new parts operation will support this continued growth while strengthening trust among customers, retailers and service partners.

Through its partnership with GAC, Jameel Motors is supporting AION’s sustainable growth in the United Kingdom by combining global automotive expertise with strong local market knowledge and a long-term commitment to customer satisfaction.