Abdul Latif Jameel Motors Saudi Arabia secures four accolades at Saudi Customer Experience Awards 2024

Pictured (L-R): Alawi Al Attas, Call Center and Social Media GM; Jaisalbabu Puthanveettil, Field Operations GM; Muhammad Jahanzeb Khan, ESG GM; Ayman Fahmy, Specialist, Digital Transformation.  Photo Credit © Abdul Latif Jameel Motors Saudi Arabia.

In line with our ongoing commitment to delivering exceptional guest experiences that has underpinned our success for nearly 8 decades, Abdul Latif Jameel Motors Saudi Arabia attended the inaugural Saudi Customer Experience Awards (SCXA), recently held in Riyadh, recognizing and celebrating the very best in customer experience excellence from professionals and organizations across the Kingdom of Saudi Arabia.

In partnership with Awards International, the Saudi Customer Experience Awards are organized by the Saudi Customer Experience Association, a Saudi firm dedicated to elevating customer experience through knowledge sharing, and CX KSA, a Saudi institution focused on enhancing customer experience through a variety of world-class services and tech solutions.

During the event, projects from over 70 Saudi companies, spanning a diverse range of industries, were showcased, all of which underwent a thorough evaluation by a distinguished international panel. Abdul Latif Jameel Motors received extraordinary recognition, clinching an impressive four awards amidst fierce competition from prominent industry players.

Among the accolades received, Abdul Latif Jameel Motors has been honored with the Gold Award in the Best Learning and Development category for its Jameel Standards Program as well as the Silver Award in the same category for the Frontline Skills Development Program.  This recognition reaffirms our commitment and dedication to fostering continuous learning and development initiatives that empower all our Associates to realize their potential in delivering exceptional guest experience.

In addition, Abdul Latif Jameel Motors received the Bronze Award in the Best Contact Center category, highlighting our excellence in guest engagement and support through its contact center operations, and another Bronze Award in the Best Digital Customer Experience category for the ‘Toyota1 Application’, highlighting our innovative approach to leveraging digital platforms to enhance the overall guest journey.

These awards underline Abdul Latif Jameel Motors’ commitment to Kaizen, a philosophy rooted in continuous improvement, and reflect its dedication to refining its guest experience practices systematically and consistently over time, in line with this philosophy.